• Terms and Conditions

    Terms and Conditions

Terms and Conditions

Terminology

  • Reference to 'Purry' Kings and Queens means the cat(s) in our care.
  • Reference to Cat Chateaus means their own private room located inside Cricklade Cattery. 

Bookings

  • Day of arrival and day of departure are charged as full days to allow appropriate disinfection time of the chateaus etc.
  • Our overnight fees cover the following: comfy bed, litter/ tray, bowls, a light groom, text and photo updates, heating, scratch post, toys and a delightful cat chateau.
  • We have the right to refuse / immediately cancel your booking should you not supply the correct and required paperwork upon arrival.
  • Christmas Day, Boxing Day and New Year’s Day are charged at double the daily rate if booking is less than 7 days.
  • Cancellation and amendments must be made a minimum of 48 hours before boarding. Cancellations of less than this may be charged at the full rate of the period booked.

Payment

  • Balance is payable on arrival via cash or bank transfer.
  • Any extra fee's incurred during their stay will be payable upon collection.
  • Failure to collect your cat on the arranged date will incur additional charges but please note; it may not always be possible to accommodate your cat. 

Personal Belongings

  • Should you leave your own personal items such as bedding and toys etc - you will be leaving them at your own risk.
  • Cricklade Cattery cannot be held responsible for any items that may have been lost or damaged whilst within our premises.
  • Owners are urged to transport their cat in a suitable secure basket or carrier between home & cattery. We cannot be held responsible for any loss of the cat where this advice is not observed. The carrier should be left at Cricklade Cattery during their stay.
  • Failure to provide enough food for the duration of the cats stay will result in an additional charge. 

Health and Insurance

  • All 'Purry' Kings & Queens must be vaccinated against Feline Infectious Enteritis and Feline Influenza. A certificate will need to be shown on arrival and left at Cricklade Cattery for the duration of their stay.
  • Only cats from the same household may share accommodation, if deemed necessary we may take the decision to separate cats which are not living harmoniously. This will incur an extra fee if another chateau is taken for this purpose.
  • If you are booking in an elderly or unwell feline, they MUST be in a stable condition and signed off by your own veterinary practice.
  • Should the unthinkable happen to your beloved pet whilst in the Cricklade Cattery's care, we have the facilities to store your pet and keep them safe until your return.
  • Cricklade Cattery is fully insured by Pet Business Insurance with Public Liability covering up to £1,000,000. Should you wish to see proof of insurance, please contact us. 
  • Veterinary attendance will be arranged if we feel it necessary and any treatment will be carried out if advised. The veterinary fees will be covered if your pet shows clinical signs of illness whilst in our care and within 72 hours of leaving our care. Pre-existing conditions, out of hours, preventative treatment such as vaccines, spaying and castration will not be covered by the cattery insurance and owners will be liable for full costs. 
  • We are registered with Eastcott Veterinary Referral Hospital that provides 24 hour Emergency Care

 

A Message from Jess:

Although I love nothing more than having a smooch and cuddle with your 'purry' kings and queens, I also understand that some cats have what I like to call "Cattitude (cat-attitude)" and don't like to be touched -- You should meet my Trixie!.

I would never force a smooch or cuddle with any cat! It is my ultimate aim to provide these cats with a chilled, comforting and relaxing environment. As long as I can see they are happy going about their day, I will just have a little natter with them... who knows - They might even give me a little 'purrrr' if I'm lucky!